If your order was successfully completed, an "Order Completion E-mail (automatic)" will be sent to the e-mail address you used to place your order.

If you do not receive the e-mail, please check your junk mail box. If you are using a carrier e-mail address (e.g., ezweb/softbank/au/docomo), the carrier may block the e-mail, and you may not receive the e-mail.

Automatic email address: support@192humanity.com

If you register an account in advance, you can check the status of your order on "My Page" on the website.

Please note that it may take some time for us to send you an e-mail.

If you have specified an incorrect e-mail address, please contact us using the Contact Us form.

If you have registered an account, you can also check your order history on your account page.

We have a button to issue a receipt at the bottom of the shipping confirmation email.

The default receipt is for the cost of the costume.

If you need a special notation, please contact us by e-mail after placing your order.

Due to the specifications of our order system, we are unable to change the details of an order once it has been confirmed. (This can be done if you contact us immediately after placing your order.)

If you wish to exchange your order for a different size or color after it has been completed, you will need to cancel your order and purchase the desired item again.

If you want to cancel your order, please contact us with your order number

Contact:support@192humanity.com

Please note that the item may be sold out before you place another order.

*Order cancellations may not be accepted for some ordered items, such as items that cannot be cancelled.

Can I cancel my order?
Refund PolicyPlease refer to our Refund Policy.

Refund PolicyPlease refer to our Refund Policy.

Due to the specifications of our order system, partial cancellation of an order is not possible.

No. The product is secured at the time the order is completed, and the product is not secured when it is placed in the cart. Please understand this in advance.

Yes, you can change your shipping address before your order is shipped.

Please use the contact form below or contact us via support@192humanity.com Customer Service email with new shipping address information

Please be sure to enter your order number in the "Order Number" field of the inquiry form.

＜Please note that we will check the status of your order after receiving your inquiry.

Depending on the timing, we may not be able to make the change because the product is in the process of being shipped.

Please check the shipping company and invoice number (tracking number) listed in the order confirmation e-mail and contact the sales office of the shipping company to request a change in the delivery address.

Regularly Sold Products

We will ship your order within 2-3 business days (excluding Saturdays, Sundays, and holidays) from the day after your order is confirmed.

From shipping to arrival

Normal delivery: around 7~10 business days

*If you need express delivery services, please feel free to contact us at support@192humanity.com . We are here to help you with a special delivery service.

Please note that this does not include the day of order.

Please note that our confirmation may be on the next business day depending on the timing of your payment. Please understand this in advance.

If you purchase presale items marked (presale) at the same time, we will send them together with the items that will be shipped later.

In the event that a defective item is found, we will work with the brand to replace the defective item with a good one, in which case there may be a delay in delivery. Please understand in advance.

Reserved Items

The delivery time of pre-order item marked (presale) varies depending on the product and the timing of the order.

Delivery may be delayed due to production reasons. Please understand this in advance.

Depending on the timing of your order, some items may already be in stock.

*If you purchase multiple pre-order items at the same time, they will be sent together with the items that will be shipped later.

Please contact us in advance if you have any questions about the delivery date.

Please note that we do not ship items outside of business hours.

Please note that we do not ship products outside of our business hours.

Please note that we do not offer a specific date of arrival for international airmail. Only for express delivery, we can accept your request for a specific date of arrival.

We will send you a shipping notification e-mail as soon as the shipping procedure is completed.

We cannot control the arrival date of regular delivery because it follows the delivery schedule of each courier company. If you have a specific date in mind, please be sure to contact us before placing your order and use the express delivery service.

Please note that the arrival date may be delayed due to traffic conditions or disasters. Also, delivery to remote islands may take a little longer.

Please make sure that the address, building name, and room number are correct. Please note that we will not accept re-delivery or refunds if we are unable to contact you due to an incomplete address after shipment.

fedex/UPS/DHLExpress delivery is available by

Delivery will be made within 3 business days after shipment. (7~10 business days for normal delivery)

*Specified arrival date is not available for international airmail.

The customer is responsible for the actual cost of shipping and airmail fuel surcharges.

For express delivery, priority delivery arrangements can be made by the warehouse, regardless of the order order order.

However, please note that we are unable to do so if the product is a pre-order or the desired arrival date is too close to the delivery date. Also, if you are using express delivery for packages addressed to a corporation or a store, please let us know in advance.

If you wish to use this service, please be sure to contact us "before placing an order".

Contact:support@192humanity.com

For "Regular Items", we ship within 3 business days from the completion of the order or confirmation of payment.

Please check if the item you are ordering is not a pre-order item (pre-order/presale).

If you purchase pre-order items at the same time as pre-order items, the items will be shipped at the same time as the items that will be shipped later.

If you have placed an order for regular items only, but have not received an email confirming that your order has been shipped within 10 business days after your order has been placed or your payment has been confirmed, please let us know using the Contact Us form.

Due to the specifications of our order system, items are shipped by order number.

Items with different order numbers cannot be sent together. Please understand this in advance.

Shipping to all countries is $30 for purchases under $300. Free shipping for purchases over $300

No, you cannot specify the date and time at the time you place your order. If you wish to specify a specific date and time, please check the invoice number (tracking number) in the shipping confirmation e-mail and request it to the shipping company yourself.

Usually, it takes 7~10 business days from the time we notify you that your package has been shipped to you.

Please note that it may take 1-2 days depending on the airmail status.

To enhance your shopping experience, we have introduced a variety of payment methods. From now on, you can easily make purchases using Visa, Mastercard, JCB, American Express, UnionPay, and PayPal at 192humanity.

▶ Visa, Mastercard, JCB, American Express, UnionPay:
192humanity now supports these five diverse credit cards, allowing you to effortlessly pay for our products. Choose your desired items and securely complete your transaction with your preferred credit card.

▶ PayPal:
For those who prefer a more convenient and secure payment method, we are excited to offer PayPal as an option. PayPal is a globally recognized payment service, ensuring a safe and seamless online shopping experience.

At 192humanity, we always prioritize customer satisfaction and strive to provide better services. Thank you for choosing us. We hope you have a pleasant shopping experience.

PayPal payment will be completed at the same time as the order is placed.

If you do not receive an order confirmation e-mail and are unsure if your order has been completed correctly, please contact us using the Contact Us form.

Due to the specifications of the order system, it is not possible to change the payment method once the order has been confirmed.

We apologize for any inconvenience this may cause. If you wish to change to a different payment method after your order has been completed, you will need to cancel your order and purchase the desired items again.

*Please note that items may be sold out before you can order again.

*Order cancellations may not be accepted for some ordered items, such as items that cannot be cancelled.

No matter which payment method you choose, the payment must be made for each order number due to the specifications of the payment system.

Please note that we will not be able to process your payment smoothly if you pay for all your orders at once.

If you wish to return an item, please use the "Contact Us" form to request a return or exchange.

After receiving your request, we will provide you with information on how to return or exchange the product.

However, we will not be able to accept returns or exchanges if the following refund policy applies. Please understand this beforehand.

Please note that customers are responsible for shipping costs for returns and exchanges. Please refer to the refund policy below for the conditions under which returns/exchanges are not accepted.

https://192humanity.com/pages/refund-policy

Sure, here's a simplified version:

Once we check and approve your returned item, we'll refund the payment back to your original method. You'll receive a confirmation email. Please be aware that the refund process can take up to 5 business days. Your bank may take additional time to reflect the transaction in your statement.

We do not have a shipping company for returns. Please make sure to send your return by a trackable method (i.e., you will have a copy of the shipping slip).

If you are sending by mail, please use Yu-pack, Letterpack, etc.

You may use a packing box other than the box in which the product was delivered when you return it.

When returning an item, please be sure to include any incidentals that were attached to the item.

We are not responsible for any accidents or problems such as damage or loss after the return procedure.

If you have received an item that is different from your order, please contact us using the Contact Us form within 3 days of receiving the item.

Our specialists will check the order and arrange for the correct item(s) to be delivered as soon as possible.

If we are unable to replace the item due to sales conditions, we will issue a refund.

We are unable to exchange items for other sizes, colors, or products due to customer's convenience.

If you wish to exchange your order for a different size or color after it has been confirmed, you will need to cancel your order and purchase the desired item again.

In the event of a defective item, we will accept return or exchange of the defective item.

Please contact us using the Return Request Form within 3 days of receipt of your order.

Please attach a photo of the problematic part of the product. If we are unable to exchange the product due to sales conditions, we will issue a refund.

We will not be able to accept returns or exchanges for defective merchandise if we deem the merchandise to be frayed or damaged in any way that does not interfere with its wearability after we have confirmed photos of the problematic areas.

Unfortunately, 192HUMANITY is currently unable to accept gift wrapping.

We also do not provide message cards. It is possible to specify the recipient's address as the delivery address.

Our business hours are from 10:00 to 20:00 on weekdays. We cannot respond to inquiries outside of business hours, such as weekends and holidays.

Please understand this in advance. In order to keep a record of our interactions with customers, support is provided via e-mail or chat.

Please note that we cannot respond by phone.

Please check the top page of our website and SNS for information on holidays such as Obon, GW, and year-end and New Year holidays.

Please contact us using the inquiry form.

contact : support@192humanity.com